PEAK REMODELING OF BALTIMORE, MD RECOGNIZED AMONG THE TOP CUSTOMER SERVICE LEADERS IN THE RESIDENTIAL CONSTRUCTION INDUSTRY
Baltimore, MD, – Peak Remodeling of Baltimore, MD received a 2021 Guildmaster with Highest Distinction Award from GuildQuality for demonstrating exceptional customer service within the residential construction industry.
Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada.
Out of nearly 2,000 eligible applicants, Peak Remodeling is one of 400+ businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care.
In determining which businesses received the 2021 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to a friend and the percentage of customers who responded.
Peak Remodeling achieved a recommendation rate of 90% or above from their customers surveyed by GuildQuality.
“The home improvement industry is, or at least it should be, a people business. From the people that work in office, to those installing the jobs, and most importantly to the customer. If you work for and with good people, treat them like family, and do everything you can to make your customers happy and keep them happy you will be successful both in business and in life. That is the philosophy of Peak Custom Remodeling – Put people first”
-Jonathan Salibrici – Co-Owner of Peak Custom Remodeling
For more on the 2021 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.